Terms and Conditions

We are Northern Pines Self Storage, LLC, a company registered in New York.

Northern Pines Storage and its affiliates provide services to you subject to the following terms and conditions:

Northern Pines Storage’s website, northernpinesstorage.com, allows you to reserve or rent a unit from Northern Pines Storage directly. Our site also provides you with the ability to reserve or potentially rent a unit from non-Northern Pines Storage facilities through our referral network. Northern Pines Storage is not in partnership with non-Northern Pines Storage facilities within the referral network, and cannot control their actions. Therefore, our terms and conditions are separated into two categories: Northern Pines Storage facilities and non-Northern Pines Storage facilities.

These terms constitute a legally binding agreement between you and Northern Pines Self Storage, LLC, concerning your access to and use of the services. If you do not agree with the terms of service then you are prohibited from using the services and must discontinue use immediately.

Northern Pines Storage Facilities


Features and amenities vary by facility. Please contact facilities directly to confirm features and amenities.

Unit Information

Unit sizes are approximate; actual unit sizes may vary from the size listed. Please examine your unit before signing the lease agreement.


A reservation is not a rental agreement. A reservation holds your selected unit type for you, for a maximum of fourteen (14) days. However, management reserves the right to cancel your reservation, or make a unit substitution, at any time before you sign a lease agreement and rent a unit. We encourage you to rent a unit online, as demand for storage units is particularly high.

Promotions and Offers

All promotions, specials, and offers are for new customers only and are based upon unit availability and unit sizes. Please contact facilities directly to confirm the availability of a particular promotion, special, or offer. Promotions, specials, and offers cannot be combined.  

All promotions, specials, and offers are subject to the standard fees for rentals, such as an administration fee and the protection plan fee if applicable. Therefore, additional fees will apply if a new customer utilizes a promotion, including the month free or month for $1 promotions. 

All pricing (standard rates as well as promotions, specials, and offers) is subject to change or termination without notice. Online pricing may be lower.


By providing Northern Pines Storage with your contact information (email or telephone number) you consent to be contacted by Northern Pines Storage by telephone call, text, and/or email. Your contact information will not be shared with third parties. See our Privacy Policy for more details. 

Auto Pay

Online enrollment in autopay constitutes electronic signature, which has the same effect as a handwritten signature on a paper contract. Enrollment in autopay authorizes Northern Pines Storage to automatically charge your credit card or debit card, or debit your bank account, monthly, for the amount due on your bill. The amount debited will automatically increase or decrease as the rental rates increase or decrease in accordance with your Rental Agreement.

To cancel your auto pay, please contact your facility or our corporate office at the telephone number below. 

If there is a change to your bank or card information, including the expiration date, you must sign in to your online account or contact your facility to update your auto pay information.

Northern Pines Storage is not liable for erroneous bill statements or incorrect debits or charges. However, if notified of a billing error, Northern Pines Storage will correct it.

If an auto pay payment is rejected, refused, returned, disputed, or reversed by your financial institution or card issuer for any reason, Northern Pines Storage may charge you a returned payment fee and/or late payment fee, and cancel your auto pay enrollment. Northern Pines Storage will attempt to give you a courtesy call to make other payment arrangements. However, if payment is not made, you will be subject to the lien enforcement procedures stated in your Rental Agreement. 

Protection Plan

Your stored items are not covered by Northern Pines Storage’s insurance. Northern Pines Storage offers a Protection Plan so your stored items can be covered under certain circumstances. Protection Plans are NOT insurance. Please review our Protection Plan details. 

Trademarks & Copyright

Northern Pines Storage is a registered trademark.

All content and web design on Northern Pines Storage’s website, mobile app, and other technology platforms, belongs to Northern Pines Storage and cannot be copied or reused. Reposting our content is also prohibited. Similarly, content cannot be reposted or reused even if changes are made to the content in order to avoid copyright infringement.

Links to Other Sites

Northern Pines Storage’s website may link to third party websites Northern Pines Storage does not control. We make no representations or warranties about such third party sites, nor do we endorse such sites or their content.

Privacy Policy

Northern Pines Storage values our relationships with our customers and believes in transparency. Please review our Privacy Policy. 


Northern Pines Storage’s website, mobile app, and any other technology platforms are provided “as is” without any representations or warranties. We are not responsible for failures, such as network connectivity or transmissions failures, or technical, hardware and/or software failures. 


Terms and conditions may be changed at any time without notice. Revised terms and conditions will be posted here, with the date revised noted. 

Applicable Law

Northern Pines Storage is formed and does business within New York. The laws of these states shall apply.

Non-Northern Pines Storage Facilities (Referral Network)

At Northern Pines Storage we put the customer first. If we don’t have a storage facility in your neighborhood, we want to help you find one. Therefore, we allow you to search for non-Northern Pines Storage facilities on our website. You can even reserve or potentially rent a unit from a non-Northern Pines Storage facility on our website. This gives you a seamless web user experience that we think is important.

However, we do not own or manage these non-Northern Pines Storage facilities. We cannot control or influence these facilities, nor make any warranties, representations, or guarantees regarding their customer service or storage quality.

While on northernpinesstorage.com you are subject to the Northern Pines Storage Terms and Conditions above. However, any reservations or rentals for non-Northern Pines Storage facilities are made with the facility directly, not Northern Pines Storage. Therefore, when transacting with a non-Northern Pines Storage facility, even while on Northern Pines Storage’s site, you are bound by that facility’s terms and other contracts, including but not limited to their website’s Terms of Use. Please contact the company or their website for more information and to review their terms.

Northern Pines Storage 

  • Phone: (315) 828-0010
  • E-mail: northernpinesstorage@gmail.com